privacy

Privacy Policy 

This Privacy Policy describes how your personal information is collected, used, and shared when you visit https://www.onlinemedicalexperts.co.uk (the “Website”).

PERSONAL INFORMATION WE COLLECT

When you visit the Website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. 
Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this Automatically Collected information as “Device Information.”

We collect Device Information using the following technologies:

1. “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

2. “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

3. “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase outside of the Website, we may collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. This information may have been stored as a result of an enquiry from the website and the details taken via email, telephone or other mechanism.

If you make and enquiry using Live Chat, a contact form or email we will also collect and store that information.

We refer to this information as “Marketing Information” and subsequently “Order Information” if the enquiry proceeds to an order. This information is stored securely on our internal systems.

When we talk about “Personal Information” in this Privacy Policy, we are talking about Device Information, Marketing Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Personal Information that we collect generally to answer questions and fulfil any orders placed outside of the website (including arranging quotes, site visits, contracts, providing you with invoices, requests for PO’s, processing your payment information, emails to you or your employee’s and/or order confirmations).  

Additionally, we use this Personal Information to:

Communicate with you;

1. Screen our orders for potential risk or fraud; and when in.

2. Provide you with information relating to our products or services.

We may use the specific Device Information that we collect – for example, your IP Address - to help us screen for potential risk and fraud and more generally to improve and optimize our website. This might be by generating analytics about how our customers browse and interact with the Website, and to assess the success of any marketing and advertising campaigns.

SHARING YOUR PERSONAL INFORMATION

We can automatically share your Personal Information with third parties to help us use your Personal Information, as described above.  

For example, we use Google Analytics to help us understand how our customers use the website – you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/

You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a summons or writ from a governmental agency, other lawful requests for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we MAY use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  

You can opt out of targeted advertising by visiting:

Facebook: https://www.facebook.com/settings/?tab=ads
Google Ads: https://www.google.com/settings/ads/anonymous
Bing Ads: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/

DO NOT TRACK

Please note that we do not alter our Website’s data collection and use practices when we see a Do Not Track signal from your browser.

SUBMITTED INFORMATION

We process any information you submit through our Book an Appointment form(s) by directly transferring the information into the secure EMR Record Platform for Doctors assessment.

Other information contact forms are processed securely internally, and data retained only for as long as we require it.
We do not resell any information processed or transfer it outside of the European Economic Area.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. 

These is known as a Subject Access Requests (SAR’s). If you would like to exercise this right, please contact us through the information below.

Additionally, if you are a European resident, please note that we process your information to fulfil contracts we might have with you or otherwise to pursue our legitimate business interests listed above.  

Additionally, please note that your information will be NOT transferred outside of Europe, including to Canada and the United States unless otherwise communicated and agreed to by you.

DATA RETENTION

When you place an order or send a query through the Website, we will maintain your information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@onlinemedicalexperts.co.uk or by mail using the details provided below:

The Data Protection Officer,
Online Medical Experts, Devonshire House Manor Way, 
Borehamwood, WD6 1QQ, 
United Kingdom.
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